Effective Date: 23 April 2025

STEM Infinity Lab Foundation is a non-profit organization registered under Section 8 of the Companies Act, 2013. We primarily engage in educational, scientific, and charitable activities. While we strive for complete satisfaction in every interaction, we recognize the importance of having a transparent and fair policy for returns, refunds, and cancellations.

1. Applicability

This policy applies to:

• Products delivered (such as STEM kits, educational materials).
• Paid events or workshops.
• Donations and membership fees (limited applicability).

2. Returns

We accept returns only under the following conditions:

• The product received is damaged or defective.
• The product differs from the one ordered.
• The return request is raised within 7 days of delivery.

Conditions:

• Items must be unused, with original packaging and tags intact.
• Email us at [email address] with order details, reason for return, and images if applicable.

3. Refunds

Refunds will be processed:

• After verification of the return.
• In case of failed delivery with no fault of the recipient.
• If an event/workshop is cancelled by the Foundation.

Non-refundable:

• Donations (unless made in error and reported within 48 hours).
• Membership fees.
• Voluntary contributions.

Mode of Refund:

• Refunds will be processed to the original payment method within 7–10 business days.

4.Cancellations

• Orders can be cancelled within 24 hours of placing them, or before dispatch (whichever is earlier).
• Cancellation of participation in a paid workshop/event is permitted up to 72 hours before the event. A processing fee may apply.

5. Contact for Claims

📧 Email: steminfinitylab@gmail.com
📞 Phone: +91-7268039640

The Foundation’s decision on refunds and cancellations shall be final and binding. This policy is subject to change based on internal decisions or legal mandates.