Effective Date: 23 April 2025

At STEM Infinity Lab Foundation, we are committed to fostering curiosity and innovation by delivering educational materials, STEM kits, workshop resources, and other relevant products to our members, supporters, and stakeholders in a timely and responsible manner.

This Shipping Policy outlines the terms and conditions governing the delivery of any physical goods purchased, donated, or provided through our programs and initiatives.

1. Scope of Shipping

• STEM educational kits.
• Workshop and training materials.
• Membership welcome kits.
• Event participation kits (if applicable).

All orders are processed based on availability and the delivery location.

2. Shipping Coverage

Currently, we ship across India. For international shipping, arrangements may be made on a case-by-case basis, subject to applicable charges, regulations, and customs policies.

3. Order Processing Time

• Orders are typically processed within 3-7 business days of confirmation.
• Custom or bulk orders may require longer preparation time, and timelines will be communicated individually.
• Orders are processed during business hours (Monday to Friday, excluding public holidays).

4. Shipping Charges

• Shipping charges are calculated at checkout, based on the delivery location and package weight.
• Shipping may be free for specific campaigns, donation drives, or as part of membership benefits, which will be clearly communicated at the time of the transaction.

5. Delivery Timeframes

• Domestic delivery: 7-14 business days after dispatch, depending on the delivery address.
• Remote or rural locations may require additional time.
• Shipping timelines may be affected by unforeseen circumstances like natural disasters, pandemics, or logistical delays, which will be communicated promptly.

6. Tracking and Updates

• Once shipped, tracking details will be provided via email or SMS (if applicable).
• Members and customers are encouraged to track their shipments through the respective courier’s website.

7. Undeliverable Packages

In cases where a package is returned to us due to an incorrect address or failed delivery attempts, our team will attempt to contact the recipient. Additional shipping charges may apply for re-dispatch.

8. Shipping Damages or Issues

• If your package arrives damaged or items are missing:
• Please notify us within 48 hours of delivery via email at [official email].
• Include your order number, photographs of the package, and the issue description.
• We will initiate replacement or rectification based on verification.

9. Contact Us

For questions regarding shipping, delivery status, or order concerns, please contact:

• 📧 Email: steminfinitylab@gmail.com
• 📞 Phone: +91-7268039640

Update: This Shipping Policy is subject to change without prior notice. Updates will be posted on our official website. Your continued engagement with STEM Infinity Lab Foundation implies acceptance of the revised terms.